Whether you run a small business or a big one, you need an efficient telephony system to maximize efficiency. From answering inquiries to marketing your products, there will always be needs for making and receiving business calls. If you want your business to grow fast, then you cannot neglect the need for great communication with your clients. However, traditional phone calls may be expensive, unreliable, and limited in features. That is why a cloud-based telephony system will be a huge boost to your business. But how exactly will this technology help transform your business, and how can you get the best from it? This article will discuss all these and more. But first, what is a cloud-based phone system, and how does it work?
What is a Cloud-Based Phone System?
A cloud-based phone system, also called internet calling or cloud call, is a phone system that uses internet data to transfer voice calls. Instead of the traditional phone calls, cloud calls are made through the internet. To make or receive a cloud call, you need internet service and a supporting device. You may also need an application. You can make a cloud-based phone call with the traditional phone, a smartphone, tablet, or personal computer. You can also enable multiple devices to receive calls on the same number.
The system converts your voice message into data transmitted over the internet and sent to the receiving end, similarly to the way you send instant messages. Many instant messaging applications now allow internet calling. So, what are the advantages of a cloud-based phone system for a business organization?
- It Saves Cost
Compared with traditional phone calls, the cloud-based phone system is less expensive. Since it works with the internet, you don’t have to pay for every call you make as the traditional service providers usually charge it. Rather, you pay for the internet bundle. In most cases, you pay monthly for the internet service and use it as much as possible. This is particularly important if you make a lot of international phone calls. The cloud-based phone system does not distinguish between long-distance calls and local calls as it works through the internet. Hence you can place as many international calls as you wish at no extra cost. If your business spends a lot on phone calls, then switching to a cloud-based phone system might be a great way to save costs.
More so, the installation of cloud calls is easy, straightforward, and affordable. Most times, you do not need to buy any special hardware as it can be installed on your computer system or already existing phones. You only need software.
- It Comes with Many Features
Unlike traditional phone system that only supports phone calls and text messages, the cloud-based phone system has many features. You can make phone calls, video conferencing, group calls, teleconferencing, and voice to email with it. You can also use it to share images and videos. With the increasing need for remote working, video conferencing is crucial to every business.
More importantly, a cloud-based phone system accommodates changes in technology. Hence if a new telephony service becomes available or there is a change in the existing one, you don’t have to change your system as it can easily adapt to the changes.
Reliability of the communication channel is highly essential for a business organization. Luckily, internet calling is highly reliable. Because a cloud-based phone system works with the internet, it does not experience downtime like the traditional phone system. All you need is to ensure you have a strong internet signal. The service providers usually host it on multiple locations so that if one server is down, there will be another that will be serving you.
- Multiple Devices
One of the major advantages of a cloud-based phone system is the fact that you can use the same number on multiple devices. You can connect your business number to your laptop, office desktop, and your mobile phone. If someone calls the number, all the devices will ring, and you can pick any one that is most convenient for you. This means that there will always be a device with you that can receive your business call anywhere you are.
- Remote Operation
A cloud-based phone system enables your organization to function even if your staff is located in different places. As long as they have the internet service available where they are, the communication line will be open.
- Collaboration Among Your Staff
A cloud-based phone system allows better collaboration among your staff as it allows them to share files, messages, and information through the internet in real-time. Teleconferencing and video conferencing features of cloud telephoning will also promote better collaboration.
- Call Forwarding and Classification
With the cloud-based system, you can receive all calls on one number and redirect them to the staff responsible for each query. This will ensure an even distribution of responsibility. This can be done automatically by making the client choose the section he wants to talk to. Even in a small organization with only one person attending to all queries, it will still help you properly classify the calls you received.
How to Maximize the Benefits of a Cloud-Based Phone System?
The most important thing you need to enjoy all the advantages of a cloud-based phone system is the right software. It is essential that you choose software that is easy to integrate into your existing system, comes at a low cost, and easy to use. It must also have all the modern features of cloud calls and support seamless scaling.
We Can Help You
At Aircall, we believe that good communication with your customer is crucial to business success. That is why our cloud-based phone system is designed to make phone communication convenient, affordable, accessible, and collaborative. Our platform works perfectly with all popular devices and helpdesk tools. It doesn’t require any hardware and is easy to integrate into your existing system. You can contact us for more information, and we will be glad to work with you. With call center software, your business would reach millions. Besides, Voice over Internet Protocol (VoIP) is the way to go in 2021.